Those of you who are existing customers of ours, or indeed those who are hoping to join our client list, we are sure you spend a lot of time wondering how your marvellous home water cooler actually works/will work once our engineers turn up and install it for you with extraordinary ease and efficiency. This is where we can help, and can, once again, provide you with an answer. So to all those who cry, how DOES my cooler work, here is the science bit:

For cooling the water, there is a compressor at the back of the cooler which makes the water cold. In the olden days, there were two tanks which would store water at different temperatures, but these days, coolers are generally high-tech enough to cool/heat on demand.

For dispensing the water, simple valves inside the cooler release it when the thirsty person in question so desires. Air pockets can disrupt/cause the valves to malfunction, which is how the cooler can sometimes appear to be leaking.

So there we have it, science buffs. Feel free to impress any visitors into your home with our/your technical knowledge- we are pretty generous like that. If you have any queries about our range of coolers or our spring water, please do get in touch and we’ll be happy to answer any questions you may have.

Following last week’s troubleshooting blog, we thought we’d do one more, to help as many of our customers as possible in finding solutions to problems with their home water cooler. Of course, these blogs can also be used for later reference, in case one of these incidents was to occur in the future.
Tap has snapped off: If one of the taps on your cooler has broken, please do get in touch with the home water cooler office as soon as possible, and we will arrange for an engineer to come round and replace it for you, free of charge. When calling, please do let us know if it is the hot, cold or room temperature tap which is faulty.

Drip tray is full: The drip tray, which is infinitely useful for catching excess water from the taps, can be completely removed from the cooler and emptied into the sink. During your quarterly sanitisation, our engineer will completely clean out the driptray as part of the process.

If you have any questions or queries about your home water cooler or any of our other products or services, please do get in touch and we’ll be happy to help.

We love our home water coolers, but occasionally things can go wrong. We thought we’d compose a little troubleshooting guide which helps deal with some of the most common problems that our customers encounter, to help you save time in dealing with them.
Leaking cooler: If it appears that your home water cooler is leaking, it is most likely because of a hairline crack in the bottle. Simply remove the bottle (the valve in the cap will prevent any water left inside from spilling out) and replace. Please do let the office know that this has happened, and we’ll replace the bottle free of charge on your next delivery.

The water isn’t dispensing/water is only coming in small amounts from the tap: Air pockets can sometimes form inside your cooler when the bottle is changed, which can in turn mean that no water is being dispensed when the taps are released. Simply lift the bottle off the cooler, whilst another holds down the taps as though pouring a drink. This only needs to be done for a few seconds, after which the bottle can be replaced and water should flow at its normal pressure.

If you find that these tips do not solve your particular problem with your cooler, please do get in touch as soon as possible and we’ll send one of our engineers out to you.