Following last week’s troubleshooting blog, we thought we’d do one more, to help as many of our customers as possible in finding solutions to problems with their home water cooler. Of course, these blogs can also be used for later reference, in case one of these incidents was to occur in the future.
Tap has snapped off: If one of the taps on your cooler has broken, please do get in touch with the home water cooler office as soon as possible, and we will arrange for an engineer to come round and replace it for you, free of charge. When calling, please do let us know if it is the hot, cold or room temperature tap which is faulty.

Drip tray is full: The drip tray, which is infinitely useful for catching excess water from the taps, can be completely removed from the cooler and emptied into the sink. During your quarterly sanitisation, our engineer will completely clean out the driptray as part of the process.

If you have any questions or queries about your home water cooler or any of our other products or services, please do get in touch and we’ll be happy to help.

We love our home water coolers, but occasionally things can go wrong. We thought we’d compose a little troubleshooting guide which helps deal with some of the most common problems that our customers encounter, to help you save time in dealing with them.
Leaking cooler: If it appears that your home water cooler is leaking, it is most likely because of a hairline crack in the bottle. Simply remove the bottle (the valve in the cap will prevent any water left inside from spilling out) and replace. Please do let the office know that this has happened, and we’ll replace the bottle free of charge on your next delivery.

The water isn’t dispensing/water is only coming in small amounts from the tap: Air pockets can sometimes form inside your cooler when the bottle is changed, which can in turn mean that no water is being dispensed when the taps are released. Simply lift the bottle off the cooler, whilst another holds down the taps as though pouring a drink. This only needs to be done for a few seconds, after which the bottle can be replaced and water should flow at its normal pressure.

If you find that these tips do not solve your particular problem with your cooler, please do get in touch as soon as possible and we’ll send one of our engineers out to you.